Terms and Conditions

The customer making the booking accepts these conditions on behalf of all members who are travelling together.
These terms and conditions may be amended from time to time and apply to all of our services.

1. General terms

1.1 Clients of Galdur Iceland Tours accept that the tour / activity is taken at their own risk.
1.2 Clients must be fit enough for the activity they are participating in. They must be dressed and geared up according to weather conditions.
1.3 Galdur Iceland Tours does not accept liability in any loss, accidents, injuries or sickness during a time of a tour. Galdur Iceland Tours does not assess responsibility for injuries or accidents that are caused by clients' action, or their failure of following guidelines given by your guide at any time.
1.4 The same applies for any changes in tour schedule due to weather, strikes or any other force majeure.
1.5 Tour operators have the right to change routes, schedules and itineraries if needed. This might be applied due to bad weather, road conditions or any other unforeseen reasons. We advise all travelers to purchase comprehensive travel insurance to minimize possible losses due to unforeseeable situations during the trip.

2. Booking and payment

2.1 By completing a reservation through our website you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below.
2.2 Galdur Iceland Tours is a tour operator offering day tours, multi-day tours, and adventure tours in Iceland. Bookings can be made directly through Galdur Iceland Tours and/or any other website through which Galdur Iceland Tours makes the services available.
2.3 If you are having any problems booking through Galdur Iceland Tours’ website, please contact our Customer Service Team at [info@galdurtours.is].
2.4 Make sure to fill in and/or provide all necessary information upon booking your tour(s). Once you have completed the booking process, a booking confirmation will follow, together with your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour.
2.5 You are responsible for making sure that all details on your confirmation voucher are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked, contact Galdur Iceland Tours immediately as it might not be possible to make any amendments to your reservation once it gets closer to the departure date.
2.6 If needed documents are not presented and/or signed upon arrival of the tour, Galdur Iceland Tours has the right not to bring you on a tour.
2.7 Galdur Iceland Tours is not responsible for mistakes in the booking process.

3. Prices

3.1 Please note that all prices for the services provided by Galdur Iceland Tours are in Icelandic coronas (ISK). Galdur Iceland Tours is not responsible for currency fluctuations and / or fees (such as bank transfer fees, credit card fees, or any other fees that may be applied outside of Galdur Iceland Tours’ control). A processing fee of 3% is deducted if a booking needs to be cancelled and refunded.
3.2 All charges are made in ISK. On our website you can view the prices in other currencies, however these are just approximations. Currency exchange is not updated daily, so actual charges may differ slightly from what is shown online.

4.1 A cancellation confirmation must be sent to Galdur Iceland Tours in writing – by sending an email to info@galdurtours.is . The request has to be confirmed by Galdur Iceland Tours to be valid.

4.2 You can cancel your tour up to 24 hours before departure time of your tour and receive a full refund except the card fee. 3% are card fees that we can not refund. No refund is given if a request for cancellation is sent within less than 24 hours before the departure time of the tour. This includes bookings made within 48 hours before departure.

 One Day Tour & Multi Day Tour > 24 hours: 100%

 One Day Tour & Multi Day Tour < 24 hours 0%

 4.3 Requests for partial refunds need to be addressed within 2 weeks after the conclusion of a tour.

4.4 If you are late for a tour, your seat on the tour cannot be guaranteed or refunded.

5. Changes or Cancellation by Galdur Iceland Tours

5.1 Galdur Iceland Tours reserves the right to change or alter tour itineraries due to weather or road conditions.

5.2 Itineraries can be changed or cancelled at any moment to assure the safety of passengers and staff. In case a tour gets canceled, Galdur Iceland Tours will offer an alternative arrangement (another tour).

5.3 If a tour or activity gets cancelled by the operator, a customer has the right to: choose another tour / activity (operated by Galdur Iceland Tours) get a refund of the tour / activity (*we can not refund card fees of 3%)

6. Pick up

6.1  If you do not show up for the scheduled pickup in time and / or location (which is stated on your booking ticket), your reservation will not be refunded.

 6.2 If you do not know your pickup location at the time of booking, you can add (or change) your pick up location later – up to 24 hours before the tour’s departure time. Please send an email to info@galdurtours.is with your pick up location. 

7. Adventure Travel and Client Responsibility

7.1 By booking an activity with Galdur Iceland Tours, you accept the hazards involved in this sort of tour and accept that when visiting remote and mountainous regions there is an element of on-tour flexibility.

7.2 The itinerary stated in the tour dossier is indicative only and not a guarantee that a particular route will be followed or place reached. 7.3 You must acknowledge that delays, alterations and their results (such as inconvenience and discomfort) are possible where unforeseen circumstances arise.

7.3.1 The tour duration indicated on our tours is an estimated time: if due to unforeseen circumstances the tour lasted slightly longer than usual, Galdur Iceland Tours is not responsible for any consequences the mentioned circumstances might have on your travel plans. 10.4 You must have a level of fitness commensurate with your chosen tour and you are responsible for bringing the appropriate equipment.

8. Personal Travel Insurance

8.1 Individual travel insurance is not included in the quoted prices.

8.2 It is recommended that clients take travel insurance against contingencies, including compensation for medical costs and cancellation fees.

8.3 In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility of such costs will be borne by the client.

8.4 All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment / clothing.

9. Medical and Dietary Conditions

9.1 If you are affected by a medical condition which may affect your or other people’s enjoyment of the tour, you must advise this at the time of the booking.

9.2 Galdur Iceland Tours reserves the right to refuse service to customers who may not be fit enough for the tour/activity.

9.3 Customers under the influence of alcohol or other substances will be prohibited from joining the tour/activity.

10. Our Liability & Compensation

10.1 Galdur Iceland Tours will accept liability for the negligence of its employees (who might cause direct physical injury to passengers) to the extent which is obliged under Icelandic law.

10.2 Galdur Iceland Tours cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, government, customs, police intervention or other such happenings amounting to force majeure.

10.3 By confirming your booking with Galdur Iceland Tours, you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.

11. Legal Venue

11.1 The customer and Galdur Iceland Tours ehf hereby accept the district of Reykjavik, Iceland, where the services are being supplied, as the proper legal venue.

11.2 Icelandic law shall apply to any legal issues that arise between the two parties.